• English for jobs: Helping customers
  • anonym
  • 03.01.2023
  • English
  • R (Regelstandard)
  • 10
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Re­ac­ting to pro­blems

Have you ever tried to re­turn a pro­duc­t to a shop be­cau­se it did not work or you did not like it?
Let's have a look at some u­se­ful ex­pres­si­ons­ for shop as­sistants in such a si­tua­ti­on.

1
page 70
a)
Lösung1
Sarah is not very in­te­res­ted in the cus­to­mer's pro­blem. She s­hould be more poli­te and try to help the cus­to­mer.
1
b)
Pre­sent a poli­te ver­si­on of the dia­lo­gue in front of your te­acher.
You can use page 147 for help.
2
Role play
Pair work
Pre­sent the dia­lo­gue in front of your te­acher. You can use the book for help. Try not to take any notes.

work­book page 46, n­um­ber 7
page 47, n­um­bers 8 and 9