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English for jobs: Helping customers
English R 10
Reacting to problems
Have you ever tried to return a product to a shop because it did not work or you did not like it?
Let's have a look at some useful expressions for shop assistants in such a situation.
1
page 70
a)
a)
Lösung1
Sarah is not very interested in the customer's problem. She should be more polite and try to help the customer.
1
b)
Present a polite version of the dialogue in front of your teacher.
You can use page 147 for help.
Present a polite version of the dialogue in front of your teacher.
You can use page 147 for help.
2
Role play
Pair work
Present the dialogue in front of your teacher. You can use the book for help. Try not to take any notes.
Pair work
Present the dialogue in front of your teacher. You can use the book for help. Try not to take any notes.
workbook page 46, number 7
page 47, numbers 8 and 9
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